FREE EXPRESS SHIPPING ON ALL ORDERS

FAQs

Shipping Policy

We offer fast + free shipping on all orders so you can hear better, faster.

Do you ship worldwide?

Yes, we ship to most countries. Customs, Postal Services and Blue Angels Hearing are different entities. Blue Angels Hearing is not liable for any delays caused by customs or local post services. If you are interested in a list of countries we ship to, please email hello@blueangelshearing.com

How long will my order take?

We ship orders within 1 business day. Once the order is shipped, you will receive a tracking number and updates. It usually takes 2 to 5 business days for it to be delivered in the USA, and 10 to 14 business days for international shipments.

Will I be charged with customs and taxes?

All of the items displayed on our site are tax-free in US Dollars. Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by Blue Angels Hearing. Customs, Postal Services and Blue Angels Hearing are different entities. Blue Angels Hearing is not liable for any delays caused by customs or local post services. For further details of charges, please contact your local customs office.

How do I know if my order has shipped?

We email you a shipping confirmation email with your tracking number once your shipment has left our warehouse. If you don't see a shipping confirmation email you can always check your order confirmation email or email us at hello@blueangelshearing.com and we can provide your tracking number there.

Returns and Exchanges

We offer a 30 day money-back guarantee. No risk to give us a try.

Is there a money-back guarantee?

We have a 30 day money back guarantee. The 30 days starts on receipt of product. If you're not satisfied with your Blue Angels Hearing product, just ship the item back to us within the 30 days and we'll happily refund you. Note: return shipping is paid for by the customer.

How do I return an item?

We offer 100% refund before the order is shipped. Once it's shipped we can't refund since you would receive both goods and the money. If you want a refund after the order is shipped, you have to wait for the order to arrive and ship it back to our address. You can do so within 30 days since we have a 30 days money back guarantee. Please follow the instructions on our Refund Policy page.

What should I do if I receive a damaged product?

Please contact us immediately on hello@blueangelshearing.com, and kindly give us a brief description together with the damaged product photos. We'll solve it with you.

Payments

What are your payment methods?

We accept VISA, Mastercard, Discover and AMEX debit/credit cards.

Should I use my country's currency or the store currency?

All our orders are being proceeded in US Dollar currency. If your payment is card based on another currency, your order total will be calculated per the daily exchange rate of the date your card issuer.